Reasons why your pedometer is not counting your steps accurately include:

- Your pedometers Pause feature is activated causing no steps (or other functions) to count.
- 15-Step Error Prevention feature / Using your pedometer in small indoor environments.
- Your steps are slower or lighter than regular.
- Your step record was reset to zero without you knowing.

- The way you are wearing your pedometer.
- In very rare cases, if your step count is extremely low/high you may have a rare faulty unit.

The Pause feature is activated/turned on:

The pause feature is activated if the MODE button is held down for more than 3 seconds while in 'Step' mode (make sure that 'DAY 1' is not displayed).

A walking man icon should be blinking on the left side of the display to show that your pedometer is active. If you don't see a blinking walking man icon, go to Step mode and hold down the MODE button until the blinking man icon appears. Blinking walking man icon = active pedometer (See Front Page and Page 6 in the User Manual).

15-Step Error Prevention feature / Using your pedometer in indoor environments:
Like most accurate 3D pedometers, your 3DTriFit has a 15-step error prevention feature, it will begin/resume counting steps once it detects motion resembling 10 continuous steps.
Your pedometer does not count the first 15 steps unless you take a 15th step without stopping. As you take a 15th step, the step count sensor turns on and all 15 steps are added and will continue adding until continuous walking stops.
This error prevention feature prevents random, non-walking movements from being falsely counted as steps, because pedometers are not capable of distinguishing between one-off stop-start steps and other movements (especially in indoor environments) this is why error prevention is essential. Without it, any movement would be falsely counted as a step.

Your steps are slower or lighter than regular:

Pedometers do rely on a certain threshold of step impact to recognise and count steps. If your steps are slower or lighter than regular then the pedometer sensor may not be able to detect your steps. This step impact threshold is essential for pedometers to avoid counting false steps.

Your step record was reset to zero without you knowing:

1. Your current record on the display will be reset/cleared to zero if the RESET button is pressed and held for a few seconds. Avoid prolonged contact with the buttons.

2. Your daily records, including your step count, reset automatically to zero at midnight everyday ready to track for a new day - Make sure that the correct time is set on your pedometer to avoid unexpected reset. See FAQ: "My 3DTriFit Pedometer is resetting unexpectedly during the day?"

How to wear your pedometer:
Your 3DTriFit Pedometer can be carried in different positions using these 2 main principles: Secure your pedometer to prevent loss and stabalize your pedometer to avoid bouncing around. The best ways to wear your pedometer are: Clipping it to your pocket or hip, or placing it inside a secure pocket or bag (not loose).

If you believe you may have a rare faulty pedometer please contact us using the information below.

If you need support or have any questions, please contact us by clicking 
(or click on the 'New support ticket' option on the top-right of this page).
You can also contact us by referring to our contact information printed on the front of your 3DTriFit Pedometer User Manual.