If your pedometer is not recording your steps (or any other modes) and only the time is functioning, then your pedometer's Pause Feature may be activated resulting in steps not being recorded.
The pause feature is activated if the MODE button is pressed and held for 3 seconds whilst in 'Step' mode (make sure that 'DAY 1' is not displayed). This feature can be easily controlled and is explained on Page 6 in the User's Manual.
A flashing human figure should be continuously displayed on the left of the pedometers display screen to show that your pedometer is active, if not, simply go to Step mode and press and hold the MODE button until the flashing human figure reappears. Flashing human figure = active pedometer.
If you need further support or have any questions, please contact us by clicking on the 'New support ticket' option on the top-right of this page, or simply chat to us by selecting the 'Need help?' bar on the bottom-right of this page. You can also get in touch by replying to the email that we sent you when you purchased your pedometer.