To ensure over all accuracy, make sure that the pedometer is carried in a stable position. As pedometers record resembled motion of steps,they should be carried in the best way to do so.

Please note that no pedometer or activity recording device is 100% accurate (including most expensive brands) and a 5 to 10% discrepancy is normal for these devices.

If you need further support or have any questions, please contact us by clicking on the 'New support ticket' option on the top-right of this page, or simply chat to us by selecting the 'Need help?' bar on the bottom-right of this page. You can also get in touch by replying to the email that we sent you when you purchased your pedometer.